{"id":148,"date":"2021-11-03T22:28:20","date_gmt":"2021-11-03T22:28:20","guid":{"rendered":"https:\/\/startertemplatecloud.com\/g20\/?page_id=148"},"modified":"2026-09-30T22:01:23","modified_gmt":"2026-09-30T20:01:23","slug":"support","status":"publish","type":"page","link":"https:\/\/wvstahl.steeluniversity.org\/de\/support\/","title":{"rendered":"Support"},"content":{"rendered":"

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HELP & SUPPORT<\/h5>\n

Support<\/strong><\/h1>\n

Need help using the worldsteel LMS? Browse the frequently asked questions and video tutorials below.<\/p>\n

If you still need assistance, open a support ticket and our team will get back to you within 2\u20133 working days.
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FREQUENTLY ASKED QUESTIONS<\/h5>\n

Common questions<\/strong><\/h3>\n

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How do I access the worldsteel LMS?<\/strong><\/p>\n

Log in using your existing account details. If you do not have access or are unsure which account to use, contact your organisation\u2019s LMS administrator or open a support ticket.<\/p>\n

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I forgot my password. How can I reset it?<\/strong><\/p>\n

Select the password recovery option on the login screen and follow the instructions sent to your registered email address. You can also follow the tutorial below.<\/p>\n

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How do I enrol in a course?<\/strong><\/p>\n

Visit the course catalogue<\/a>, select the course you would like to take and use the enrolment button on the course page. Some courses may only be available to specific groups of learners.<\/p>\n

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Why can\u2019t I see one of my courses?<\/strong><\/p>\n

Make sure you are logged in with the correct account and check your profile for your enrolled courses. If a course you should have access to is missing, open a support ticket and include the course title.<\/p>\n

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How do I obtain my certificate?<\/strong><\/p>\n

Certificates become available once you have completed all required course activities and passed any required assessment. You can download your certificate from the completed course or your profile.<\/p>\n

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What should I do if my progress is not recorded?<\/strong><\/p>\n

Refresh the course page and confirm that each required lesson, topic or assessment has been completed. If your progress is still incorrect, open a support ticket and include the course title, activity and a screenshot if possible.<\/p>\n

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GETTING STARTED<\/h5>\n

Account and profile<\/strong><\/h3>\n

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How to log in<\/strong><\/p>\n